Job Description Job Description Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour. Surface Experts is a national brand that is in the process of growing our local team in Concord and Kannapolis. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly. A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs Benefits/Perks: * Base Salary + Bonus Opportunity * Great Work/Life Balance: No required overtime, no nights, no weekends * Time Off: Paid holidays and accruable vacation * Flexible work schedule: Can accommodate midweek appointments * Paid New Hire Training: Onboarding includes learning alongside a trained technician * Company Car: Each technician drives a branded company vehicle for job duties * Tools Included: All necessary tools and product are provided * Learn a New Trade: Develop skills in a brand new emerging trade * Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving * Small Business: Local business with an owner who works alongside the team each day * Mentorship Opportunities: Ongoing repair training and career development * Dedicated Help Lines: Technician Support Team on call to assist to questions Our Core Values: * Serve Others * Be a Problem Solver * Trust the Process Our Mission: Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time, money and materials which end up in landfills. Job Duties and Responsibilities: In the Field Daily * On the jobsite for 5+ customers per day * On-site Work Orders, customer service, and follow-ups * Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc. Customer Service and Communication * Display world-class customer service for tenants and property management staff * Track work progress and notes in our CRM/Dispatch tool * Communicate with support team with questions Follow Repair Process * Understand and utilize our unique 5-step repair process * Employ each tool in your custom tool-kit * Problem-solve repairs with creativity We are looking for someone who has experience in cabinetry or carpentry. You will often work with all sorts of cabinet materials: plywood, particle board, melamine, thermo-foil and solid wood. Backgrounds in cabinetry, fine woodworking, or carpentry will be helpful in accomplishing detailed wood repairs. Preferred Qualifications: * Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby * Experience working in facilities maintenance can be a big plus, but is not required * An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary. * Willingness to commit to learning a skill that may take months to master. What We Value: * Attention to detail * Enjoy working with a team * Ability to manage your own schedule * Customer service experience * Excellent work ethic